Return & Cancellation Policy
How returns, cancellations, and order changes work through Sunfinit.
01Our Role
Sunfinit LLC is a sourcing, procurement, and brokerage partner, not a retailer. Equipment is sold by manufacturers, distributors, or suppliers, so returns and cancellations are governed by the terms of the supplier handling your order, which Sunfinit will share with you before you commit.
02Quote Cancellations
A quote or sourcing response can be declined or withdrawn at any time before you confirm an order in writing. Quotes are not binding on either party until confirmed, and may expire or change with supplier pricing and availability.
03Order Cancellations
Once an order is confirmed, cancellation depends on the supplier’s terms and the order status. Orders already allocated, shipped, or custom-built may not be cancellable, and cancellation fees or restocking charges may apply. Contact us as early as possible so we can request cancellation on your behalf.
04Returns
Returns are accepted only if the supplier’s terms allow them and must be authorized in advance. Equipment must generally be unused, in original packaging, and returned within the period stated in your purchase documents. Used, open-box, refurbished, and surplus inventory is often sold final unless otherwise agreed in writing.
05Damaged, Defective, or Incorrect Items
Inspect all deliveries on receipt, note any visible damage on the delivery paperwork, and take photos. Report damage, shortages, or incorrect items to us promptly and within the timeframe in your purchase documents. We will help you coordinate with the supplier and carrier, but remedies are determined by the supplier’s terms and any manufacturer warranty.
06Warranty Claims
Warranties are provided by the manufacturer or supplier, not by Sunfinit. We can help you identify the right contact and support your claim, but we do not provide our own warranty unless stated in writing.
07Refunds
Approved refunds are issued by the party that received payment, using the original payment method where possible, and may be reduced by restocking, freight, or handling charges set out in your purchase documents.
08How to Request
To request a cancellation or return, email procurement@sunfinit.com or call +1 (830) 251-2202 with your order details. See also our Terms & Conditions.